The Sure Pay Plan is available to all Arcadia utility customers to make paying your utility bill more convenient. Enrolling in this plan allows the City to automatically deduct the amount of your water bill payment each month from your checking or savings account.
After receiving an application from a utility bill customer, the City of Arcadia sends a request to the customer's bank to verify the information that has been received. After verification from the bank, the customer's next utility bill will be automatically paid.
You will continue to receive your utility bill on a bi-monthly basis, but it will be marked "Do Not Pay." The bill is sent for your information only.
The payment will come from your checking or savings account about the tenth day of the month following the receipt of the bill. For example, a utility bill for the month of January will be paid on February 10.
- To save time
- To write fewer checks
- Bills are paid even when you are away
- To save on postage costs
- To avoid late charges
- No more lost checks in the mail
- Easy enrollment with no fee to participate
Your bank statement will show a debit in the amount of the utility bill.
If you change banks or account numbers you will need to notify the City of Arcadia as soon as possible to avoid any problems. A written note with a voided check from your new account is all that is required to change the information.
It is easy! Print out the SurePay Enrollment Form, complete and return this signed form to address below or scan and send to wb@arcadiaCA.gov.
Mail to:
City of Arcadia
Public Works Services Department
P.O. Box 60021
Arcadia, CA 91066-6021
If you have any additional questions about the Sure Pay Program, please feel free to call (626) 254-2700.
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