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Dial-A-Ride Service

COVID-19 Update

Fixed Route and Dial-A-Ride are running regular services.  We are continuing to exercise COVID-19 protocol by deep cleaning our buses. Centers for Disease Control and Prevention (CDC) has issued an order that requires face masks to be worn by all travelers while on public transportation (which includes all passengers and all personnel operating conveyances). People must wear masks that completely cover both the mouth and nose while awaiting, boarding, disembarking, or traveling on airplanes, ships, ferries, trains, subways, buses, taxis, and ride-shares as they are traveling into, within, or out of the United States and U.S. territories. People must also wear masks while at transportation hubs (e.g., airports, bus or ferry terminals, train and subway stations, seaports) and other locations where people board public transportation in the United States and U.S. territories.


Arcadia Transit Dial-A-Ride Temporary Modifications

The City is offering transit assistance to our senior/disabled riders who are self-isolating, and who may need help with sustaining for the long run. To ease the hardship, the Dial-A-Ride policy has been temporarily modified to allow caregivers of our registered riders to use Dial-A-Ride to do essential errands for them.  In order to make sure we are serving the right people, we are putting the following process in place:

  1.  Caregiver must be associated with a registered rider
  2. Reservations must be made by a registered rider
  3. The trips must originate from and return to the registered rider’s residence
  4. Registered rider must provide the name of the caregiver
  5. Caregiver to provide ID and the name on ID must match with the name given by the registered rider
  6. Caregivers may ride free of charge
  7.  This modification is temporary and will cease when the City deems no longer warranted
  8. All other rules remain unchanged

If not yet registered, a Dial-A-Ride application must be completed and submitted with required documents. To expedite the process, applications can be emailed to Alana Bautista at abautista@ArcadiaCA.gov. To request a ride on Arcadia Transit Dial-A-Ride, simply call (626) 445-2211 (TDD users call (626) 445-2522).


Arcadia Transit Dial-A-Ride offers curb-to-curb shared transportation to seniors and persons with disabilities, responding to individual travel requests as they are received.  Each Arcadia Transit van is clearly marked and features comfortable seating, and is wheelchair accessible.  Arcadia Transit Dial-A-Ride service will take you to any destination within City limits.

Eligibility:

  • Seniors who are 62 or more years old; or
  • People who are younger than 62 years, but with disabilities and
  • Resident of the City of Arcadia (proof of residency required)
Pre-Registration:
Pre-registration is required in order to ensure the passengers' eligibility.  Once the registration form is received, the form will be reviewed and the eligibility status will be entered into the reservation system within 10 working days.  If the eligibility status cannot be determined, the applicant will be notified within 10 working days.

The registration form is available at and can be submitted to the Community Center, Library, City Hall (Engineering), and below link, or by contacting the City.  You will be asked to provide proof of your eligibility status with the registration.


Dial-A-Ride Service Hours:

  • Monday-Friday:  7:00 a.m. - 9:00 p.m.
  • Saturday & Sunday:  7:00 a.m. - 7:00 p.m.
Service is not available on the following holidays:  New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Dial-A-Ride Fare Information:
$0.50 per person per ride; $5 monthly pass (Effective July 1, 2016)

Dial-A-Ride Reservations:
To request a ride on Arcadia Transit Dial-A-Ride, simply call (626) 445-2211 (TDD users call (626) 445-2522).  Trip requests are accepted a minimum of 24 hours and a maximum of 7 days in advance.  Same-day reservation may be honored based on availability.  Reservation can be made from 7:00 a.m. to 9:00 p.m., Monday through Friday, and 7:00 a.m. to 7:00 p.m. on Saturdays and Sundays.

Dial-A-Ride Subscriptions or Standing Reservations:
A standing reservation or subscription can be established only for MEDICAL trips to the same location, at the same time, on the same day every week for a minimum of three months.  New subscriptions are honored as received based on space availability.  Patrons with subscriptions who will not be traveling for an extended period of time may suspend their reservations for up to 30 days.

Dial-A-Ride Cancellations:
For cancellations, call (626) 445-2211 at least one hour prior to the scheduled pick-up time. Patrons are encouraged to make every effort to notify Arcadia Transit within the stipulated ride cancellation period. Riders who consistently fail to cancel trip requests may face restricted use of the service. 
Published: July 27, 2021