Fixed Route and Dial-A-Ride are running regular services. We are continuing to exercise COVID-19 protocol by deep cleaning our buses. Centers for Disease Control and Prevention (CDC) and the State strongly advise those 65 years old and older, and people of any age who have serious underlying medical conditions, to stay home and avoid close contact with others. Visit the CDC website on steps you can take to protect yourself.
***Arcadia Transit Dial-A-Ride Temporary Modifications***
The City is offering transit assistance to our senior/disabled riders who are self-isolating, and who may need help with sustaining for the long run. To ease the hardship, the Dial-A-Ride policy has been temporarily modified to allow caregivers of our registered riders to use Dial-A-Ride to do essential errands for them. In order to make sure we are serving the right people, we are putting the following process in place:
- Caregiver must be associated with a registered rider
- Reservations must be made by a registered rider
- The trips must originate from and return to the registered rider’s residence
- Registered rider must provide the name of the caregiver
- Caregiver to provide ID and the name on ID must match with the name given by the registered rider
- Caregivers may ride free of charge
- This modification is temporary and will cease when the City deems no longer warranted
- All other rules remain unchanged
If not yet registered, a Dial-A-Ride application must be completed and submitted with required documents. To expedite the process, applications can be emailed to Alana Bautista at abautista@ArcadiaCA.gov. To request a ride on Arcadia Transit Dial-A-Ride, simply call (626) 445-2211 (TDD users call (626) 445-2522).
The City of Arcadia operates Arcadia Transit services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Arcadia.
For more information on the City of Arcadia’s Civil Rights program, and/or to file a complaint, contact (626) 574-5435; email ArcadiaTransit@ArcadiaCA.gov; or visit our Transportation Services office at 240 West Huntington Drive, Arcadia, CA 91007.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights: Regions 9, 201 Mission Street, Suite 1650, San Francisco, CA 94105.
Transit Policy & Procedures Manual
Title VI Complaint Policy & Procedure
Title VI Complaint Form
For more information on the City of Arcadia's Civil Rights program, and/or to file a complaint:
240 W. Huntington Drive
Arcadia, California 91007