Fixed Route and Dial-A-Ride are running regular services. We are continuing to exercise COVID-19 protocol by deep cleaning our buses. Centers for Disease Control and Prevention (CDC) has issued an order that requires face masks to be worn by all travelers while on public transportation (which includes all passengers and all personnel operating conveyances). People must wear masks that completely cover both the mouth and nose while awaiting, boarding, disembarking, or traveling on airplanes, ships, ferries, trains, subways, buses, taxis, and ride-shares as they are traveling into, within, or out of the United States and U.S. territories. People must also wear masks while at transportation hubs (e.g., airports, bus or ferry terminals, train and subway stations, seaports) and other locations where people board public transportation in the United States and U.S. territories.
Arcadia Transit Dial-A-Ride Temporary Modifications
The City is offering transit assistance to our senior/disabled riders who are self-isolating, and who may need help with sustaining for the long run. To ease the hardship, the Dial-A-Ride policy has been temporarily modified to allow caregivers of our registered riders to use Dial-A-Ride to do essential errands for them. In order to make sure we are serving the right people, we are putting the following process in place:
- Caregiver must be associated with a registered rider
- Reservations must be made by a registered rider
- The trips must originate from and return to the registered rider’s residence
- Registered rider must provide the name of the caregiver
- Caregiver to provide ID and the name on ID must match with the name given by the registered rider
- Caregivers may ride free of charge
- This modification is temporary and will cease when the City deems no longer warranted
- All other rules remain unchanged
If not yet registered, a Dial-A-Ride application must be completed and submitted with required documents. To expedite the process, applications can be emailed to Alana Bautista at abautista@ArcadiaCA.gov. To request a ride on Arcadia Transit Dial-A-Ride, simply call (626) 445-2211 (TDD users call (626) 445-2522).
The City of Arcadia operates Arcadia Transit services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Arcadia.
For more information on the City of Arcadia’s Civil Rights program, and/or to file a complaint, contact (626) 574-5435; email ArcadiaTransit@ArcadiaCA.gov; or visit our Transportation Services office at 240 West Huntington Drive, Arcadia, CA 91007.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights: Regions 9, 201 Mission Street, Suite 1650, San Francisco, CA 94105.
Transit Policy and Procedures Manual
Title VI Complaint Policy and Procedures
Title VI Complaint Form
Please see below for Chinese and Spanish versions of the Title VI Complaint Policy and Procedures and Complaint Form:
Política y procedimientos de quejas del Título VI y formulario de quejas
For more information on the City of Arcadia's Civil Rights program, and/or to file a complaint:
240 W. Huntington Drive
Arcadia, California 91007