Arcadia residents and businesses have a choice to install a private security system. Those who choose to do so must register the system and obtain a City permit so that the Police Department can maintain an accurate database of the number of security alarms active in the City and contact information for both the current owner of the property and the alarm company. The annual permit fee is $40.
As of August 1, 2025, the City of Arcadia has partnered with Phoenix Group Information Systems to manage its Alarm Ordinance. For any questions related to the City’s Alarm Reduction Program, please e-mail fams@phxgis.com.
IMPORTANT NOTICE:
All invoices received and payments due prior to August 1, 2025, must be submitted by mailing a payment to the address provided below, online payments will not be accepted.
City of Arcadia Alarm Program
c/o Processing Center
PO Box 11370
Santa Ana, California 92711
Arcadia residents and business owners that receive an invoice after August 1, 2025 may visit Arcadia Alarm Permit Program to:
Permits must be renewed on an annual basis. The first two false burglar alarms within a 365-day period are free of charge. A third false alarm will result in a $200 fine, a fourth in a $300 fine and the fifth and all subsequent false alarms will be $400 each. The seventh false alarm within 365 days will be grounds for disconnection. If an alarm holder chooses to reactivate their system after it has been disconnected there will be a $200 reinstatement fee once the system is deemed to be functioning properly. The fines are outlined below.
False Alarm Response Fees: All fines are due 30 days from invoice.
Please note that panic and robbery alarms are treated differently than a burglary alarm because they require a different police response, including a larger number of responding Officers. The first false panic/robbery alarm is free; the second and all subsequent false alarms are $200 each.
Mailing Address for Payments:
City of Arcadia Alarm Program
c/o Processing Center
PO Box 11370
Santa Ana, California 92711
Phoenix Group Information Systems:
Phone: 1-866-450-2524 M-F, 9:00 AM to 5:00 PM PT
Email: fams@phxgis.com
As of August 1, 2025, the City of Arcadia has partnered with Phoenix Group Information Systems to manage its Alarm Ordinance. For any questions related to the City’s Alarm Reduction Program, please e-mail fams@phxgis.com.
IMPORTANT NOTICE:
All invoices received and payments due prior to August 1, 2025, must be submitted by mailing a payment to the address provided below, online payments will not be accepted.
City of Arcadia Alarm Program
c/o Processing Center
PO Box 11370
Santa Ana, California 92711
Arcadia residents and business owners that receive an invoice after August 1, 2025 may visit Arcadia Alarm Permit Program to:
- Register a new alarm permit
- Renew annual permit
- Make an online payment
- View account information
- Download alarm permit application
- View City of Arcadia Alarm Permit Ordinance information
Permits must be renewed on an annual basis. The first two false burglar alarms within a 365-day period are free of charge. A third false alarm will result in a $200 fine, a fourth in a $300 fine and the fifth and all subsequent false alarms will be $400 each. The seventh false alarm within 365 days will be grounds for disconnection. If an alarm holder chooses to reactivate their system after it has been disconnected there will be a $200 reinstatement fee once the system is deemed to be functioning properly. The fines are outlined below.
False Alarm Response Fees: All fines are due 30 days from invoice.
| False Alarm Response Fees | Burglary False Alarm Fine Schedule | Robbery / Panic Hold Up False Alarm Fine Schedule |
|---|---|---|
| 1st false alarm | $0.00 | $0.00 |
| 2nd false alarm | $0.00 | $200.00 |
| 3rd false alarm | $200.00 | $200.00 |
| 4th false alarm | $300.00 | $200.00 |
| 5th false alarm and up | $400.00 | $200.00 |
Mailing Address for Payments:
City of Arcadia Alarm Program
c/o Processing Center
PO Box 11370
Santa Ana, California 92711
Phoenix Group Information Systems:
Phone: 1-866-450-2524 M-F, 9:00 AM to 5:00 PM PT
Email: fams@phxgis.com
