The Dispatch Center has a complement of one dispatch supervisor and 10 dispatchers, and they receive all incoming emergency calls. By utilizing state-of-the-art technology, dispatchers can ensure the rapid delivery of information to officers on the street. It is also the mission of the Dispatcher Center to provide superior customer service to all callers and Arcadia residents.
All requests for police service, both emergency and non-emergency, originate from the Dispatch Center. Therefore, dispatchers are trained to elicit critical information from callers in order to properly evaluate what resources need to be sent to the scene of an event.
If a call is fire related, the call is transferred to the Verdugo Dispatch Center in Glendale. Even after transferring the call, the dispatcher continues to monitor the call to determine the nature of the event and if police units need to be sent to assist fire resources.
In 2014, the Dispatch Center received 19,347 emergency 911 calls for service. Additionally, they handled 52,961 calls for general police service originating from the community and from patrol units.