How do I become a volunteer for the City of Arcadia?
Volunteer opportunities exist in many areas of the City including the Police Department, the Fire Department, the Library, Historical Museum and the Recreation and Community Services Department. Every effort to help is appreciated, but we are particularly in need of volunteers who are able to work a set schedule on a regular basis.
Why do they always send a fire truck when I only called for paramedics?
Most medical emergencies require multiple personnel to perform the various tasks associated with patient care.
How long does it take a fire engine to get to a fire or medical emergency after 911 has been called?
On average, it takes about 3-5 minutes for fire engines and/or emergency personnel to arrive on scene after a 911 call has been placed.
What is the best thing to do if I get a burn?
Cool a burn with water. Do not use ointments, butter or other substances. For minor burns contact a physician. For serious burns, dial 911 immediately.
How do I draw up an escape plan for my home/business?
The four basic steps to draw up an escape plan for your home includes:
1. Draw a floor-plan of your home;
2. Agree on a meeting place;
3. Practice your escape plan; and
4. Make your exit drill realistic.
Why do I have to dial 911? Will calling the fire station directly save time?
The 911 emergency system is designed to save valuable seconds. When you dial 911, the system routes the police or fire unit that is closest to your home. Fire stations are not properly equipped to take emergency calls and calling the station directly actually wastes response time.
Why do I sometimes see fire trucks at the grocery store?
Because firefighters are required to work a 24-hour tour of duty they shop for and prepare their lunch and dinner each day. They do this because it is more convenient when responding to emergency calls.
Is there a difference between a fire engine and a fire truck?
Yes, there is. A fire engine has hoses, a water tank, a pump (to pump water) and a small assortment of ladders.
A fire truck usually does not have a pump, hose or water tank, and instead features a tall ladder fixed to the truck that extends over 100 feet of portable ladders along. Fire trucks also carry an assortment of other fire suppression devices. Most often, the public is referring to a "Hook and Ladder" fire truck that has a tiller-man who steers at the rear trailer section of the ladder.
Do I need to put a smoke detector in every room? How many do I need?
Smoke detectors should be placed outside each sleeping area and on every level of the home, including the basement. On floors without bedrooms, detectors should be installed in or near living areas such as dens, living rooms, or family rooms.
What kind of fire extinguisher should I buy?
Homeowners should buy an extinguisher that can handle class A-B-C fires. They should be designed to extinguish fires that usually occur in homes; including wood, paper, flammable liquids and electrical fires.
What can I do to protect my home from wildland fires?
To protect your home from wildfires, you must create a safety zone or firebreak by reducing the amount of dead or dying fuel (vegetation) around your home. This does not necessarily mean all vegetation should be removed. In fact, having fire-resistant plants and trees around your home that are properly trimmed and well watered can serve as a firebreak. For a list of things to do to protect your home from wildfires, contact the Fire Prevention Bureau at (626) 574-5104. You can also visit www.firewise.org for more information.
Why can't I go to any hospital that I want?
It is the Arcadia Fire Department's policy to try, whenever possible, to transport each patient to their hospital of choice. However, depending on the severity of a patient's condition we cannot always spend the additional time it would take to reach their hospital of choice. In addition, paramedics are mandated to take certain types of patients, i.e. serious traffic accidents, to the nearest Trauma Center. Hospitals may also divert paramedics when they are extremely busy to allow for more rapid treatment.
Paramedic Membership Program
Who is covered by the Paramedic Membership Program?
City of Arcadia residents: Your membership covers all permanent members of your household (i.e. anyone who lives at your address full-time) who you listed on your application.
City of Arcadia businesses: All enrolled employees you listed on your application. Customers and guests are NOT covered under your business enrollment. However, they may purchase their own residential membership, if they live within the City of Arcadia.
If I have medical insurance, why do I need this program?
Insurance coverage varies, and you should check with your employer or insurance company to find out about your benefits. Many insurance companies do not cover 100% of paramedic and/or ambulance fees. Your membership acts as an extra protection to any existing insurance coverage you may have. Upon providing you with emergency medical and ambulance service, we will obtain insurance information from you and directly bill your insurance companies. You will not be responsible for any co-payments, deductibles, or balances due for the services we provided for you. City of Arcadia residents and businesses have saved tens of thousands of dollars because of their membership in this program.
What is the current fee for joining the Paramedic Membership Program?
City of Arcadia residents: The annual fee is $51 per year; $27 per year for retirement-facility residents; and $24 per year for qualified low-income or disabled applicants. A separate low-income form must be submitted if you are applying for the low-income membership rate.
City of Arcadia businesses: The annual fee is $54 per year for up to 10 employees, and an additional $30 for each additional 10 employees, up to a maximum of 230 total employees.