Administrative Services Department

240 West Huntington Drive
Arcadia, CA 91007

Tel: (626) 574-5424
Fax: (626) 821-0092

Hue Quach
Administrative Services Director

Hours of Operation
Monday -Thursday
   7:30 a.m.– 5:30 p.m.
Friday (Closed alternate Fridays)
   7:30 a.m.– 4:30 p.m.

View Calendar




The Sure Pay Plan is available to all Arcadia utility customers to make paying your utility bill more convenient.  Enrolling in this plan allows the City to automatically deduct the amount of your water bill payment each month from your checking or savings account.

How does it work?
After receiving an application from a utility bill customer, the City of Arcadia sends a request to the customer's bank to verify the information that has been received. After verification from the bank, the customer's next utility bill will be automatically paid.

How will I know how much has been paid to the City of Arcadia for my utility bill?
You will continue to receive your utility bill on a bi-monthly basis, but it will be marked "Do Not Pay."  The bill is sent for your information only.

If I have questions about the plan, who do I call?
Call the utility billing desk at (626) 574-5473

When will the automatic payment be made?
The payment will come from your checking or savings account about the tenth day of the month following the receipt of the bill.  For example, a utility bill for the month of January will be paid on February 10.

Why should I sign up for the Sure Pay plan?
  • To save time
  • To write fewer checks
  • Bills are paid even when you are away
  • To save on postage costs
  • To avoid late charges
  • No more lost checks in the mail
  • Easy enrollment with no fee to participate

How will I know the payment has been made?
Your bank statement will show a debit in the amount of the utility bill.

What if I change banks or my bank account number changes?
If you change banks or account numbers you will need to notify the City of Arcadia as soon as possible to avoid any problems.  A written note with a voided check from your new account is all that is required to change the information.

How do I sign up?
It is really easy. Print out the authorization form, fill in the information and either mail it along with a voided check to the address below or scan and send to  Any application received without a voided check will be returned unprocessed.

Mail to: City of Arcadia
Administrative Services Department
240 West Huntington Drive
P.O. Box 60021
Arcadia, CA 91066-6021

If you have any additional questions about the Sure Pay Plan, please feel free to call (626) 574-5473.

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