WHAT SERVICES ARE AVAILABLE WHILE THE LIBRARY IS CLOSED TO THE PUBLIC?
Our doors are still closed to the public as part of the City of Arcadia’s OVID-19 transmission mitigation efforts. However the Library is still providing many services such as reserves, front door pickup, online programming, and services by phone, email or chat.
Services Available 24/7:
Books and other items can be returned at our book drops
Books and other items can be renewed online at discovery.arcadialibrary.org
Credit card payments for fines can now be paid online! Just log into your account.
Download eBooks and eMagazines at www.ArcadiaCA.gov/digital
Watch a movie on Kanopy by going to www.ArcadiaCA.gov/digital [Note that Kanopy is experiencing some slowdowns due to the increased number of users]
Read a story with your child at Tumble books by going to www.ArcadiaCA.gov/digital
Learn a new language on Mango Languages by going to www.ArcadiaCA.gov/digital
Subscribe to one of our eNewsletters so you'll be among the first to find out when we get a new book! Go to www.ArcadiaCA.gov/librarynewsletters
ARE MORE SERVICES AVAILABLE DURING REGULAR BUSINESS HOURS?
Available during regular business hours only:
If you've been notified your hold is ready, call 626-821-5571 to schedule a pickup. Click here for video instructions
Books and other items can be renewed by phone at 626-821-5571
Credit card payments for fines can be paid by phone at 626-821-5571
Chat with a Librarian by clicking here.
Talk to an Adult and Teen Services Librarian by phone at 626-821-5569
Talk to a Children's Services Librarian by phone at 626-821-5566
Checkout a Chrome book! Call 626-821-5571 to reserve one for front-door pickup.
Our Regular Business Hours are:
Monday-Thursday: 10-9
Friday-Saturday : 10-6
Sunday: Closed
DO I HAVE TO RETURN MY BOOKS WHEN THE LIBRARY IS CLOSED?
Yes, if your items were checked out with due dates between March 13 and June 30, they should have been returned before July 1. We have been charging fines since July 1. Remember, you can return items to our outside book drops 24/7!
WILL I BE ABLE TO RENEW MY ITEMS?
You can still renew items one time. Renewals can be done online, over the phone (626-821-5571), or over chat.
CAN I STILL CHECK-OUT MATERIALS?
You can contact us with requests as part of our Front Door Pickup service (see the details above). Unfortunately, you will not be able to enter the library to look for items at this time. But you are able to check-out our online materials such as: rebooks, eMagazines, TumbleBook online picture books, or stream movies via Kanopy, or eAudiobooks via OverDrive. Please visit the Library’s web site at www.ArcadiaCA.gov/digital to check out our online resources.
WHEN SHOULD I RETURN MY ITEMS?
Items with due dates after March 13 through June 30 were due on June 30, and beginning July 1, we have started charging for overdue items. Note that books can be returned to any of our outside book drops.
WILL I BE RESPONSIBLE FOR ANY LATE FEES DURING THE CLOSURE?
Books due from March 13 to June 30 were due to be returned by June 30. We began charging fines on overdue items beginning July 1.
We are currently taking payments for fines over the phone with a Visa or Master card during business hours, or fines can be paid online at any time.
ARE RETURNED BOOKS BEING QUARANTINED?
All returned items are being quarantined and cleaned as necessary after they are returned and checked-in. While quarantined, items will show a location of "In Quarantine" in our catalog. After they leave quarantine, their status will change to "Available".
We are following guidance based on research from the U.S. Institute of Museum and Library Services, and the Battelle Institute.
I HAVE FORGOTTEN MY PIN NUMBER, WHAT CAN I DO?
Call 626-821-5571 for assistance.
MY ACCOUNT HAS EXPIRED, WHAT CAN I DO?
Temporary extensions can be made for accounts that have expired within the last 3 years. Call 626-821-5571 for assistance.
I RETURNED A DVD OR CD WITHOUT THE DISC-- CAN I RETURN THE DISC TO THE LIBRARY?
While the library is closed to the public, library staff is still operating during normal business hours. Feel free to stop by the main entrance or call 626-821-5571 and schedule a drop off time with an Account Services staff member. Please knock on the door and have your library card handy.
CAN I APPLY FOR A PASSPORT?
No. We are not accepting passport applications during our closure. If you are interested in getting a passport, go to www.travel.state.gov for the latest information.
CAN I PLACE A HOLD ON A BOOK?
Holds are available! Please note that holds for items that are available are pulled daily, but may take up to 48 hours to process. Staff will call you to schedule a pick-up time. Limit 5 holds per card.
WHY ARE THE LIBRARY AND MUSEUM CLOSED TO THE PUBLIC?
As part of the City of Arcadia’s COVID-19 transmission mitigation efforts, the Arcadia Public Library and Gilb Museum were closed to the public on March 13, 2020. All in-person programs and events at these facilities during the closure have been suspended until further notice.
COVID-19 INFORMATION UPDATE FROM THE CITY OF ARCADIA:
http://www.arcadiaca.gov/alert_detail.php
ARE TAX FORMS AVAILABLE?
Online Tax Forms:
Federal tax forms are available online from the Internal Revenue Service: http://www.irs.gov/forms-instructions
California tax forms are available from the California Franchise Tax Board: https://www.ftb.ca.gov/
HOW LONG WILL THE CLOSURE LAST?
For the latest information, please visit the City’s web site at http://www.arcadiaca.gov/alert_detail.php.
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