1. Enrich Arcadia

    Arcadia-111-downsizedEnrich Arcadia has something for everyone.  Our goal is to provide inclusive programs and services to foster health and wellness, lifelong learning, and community.learn more
  2. Protect Arcadia

    Arcadia-35Protect Arcadia offers public and life safety tips, and information on emergency preparedness and crime prevention to preserve and protect your family, home, or business.learn more
  3. Shape Arcadia

    Arb-18Shape Arcadia keeps you up to date on City projects and smart growth strategies that promote economic growth and sustainability to enhance Arcadia’s unique cultural and historical character.learn more
  4. Discover Arcadia

    mega-nav-1Explore your community with Discover Arcadia. Stay current on City news, special events, and the happenings at City Hall and around town.learn more
  5. Trending

    stephan-henning-S0hFspmvm_s-unsplashHere's what is trending in the City of Arcadia! Check back regularly for the latest topics and information that Arcadia residents, businesses, and visitors want to know about.learn more

FAQs

Adult Basketball

Do division champions receive trophies?
Division champions are awarded a championship jersey for each player on the team.
How can I sign up to become a free agent?
Call the Recreation and Community Services Office at 626.574.5487 and be prepared to provide your skill level and contact information.  You will then be placed on a Free Agent List.  This list is made available for teams interested in adding players to their roster.
How many games must each player participate in to be eligible for playoffs?
In order to participate in playoffs, each player must play in a minimum of three regular season games.
How many players are allowed on a team?
Each team is allowed six players with a maximum of thirteen.
How much are league fees and what do they include?
The team fee is $500 with an additional $40 forfeit fee per season.  This includes nine regular season games, playoff games, referee fees, and staffing to monitor game score and statistics.
Is there open court time available at the Dana Gym?
At this time, there is no open court schedule available at the Dana Gym.  However, there are outdoor courts located at First Avenue Middle School and Eisenhower Park.
May a team request a specific division?
A team may request to be placed in a specific division, however there are no guarantees.  Divisions vary from season to season and are determined based on skill level.
May I join a team as an individual.
You may join a team as an individual.  There is a list of free agents made available to registered teams to inform them that there are interested players.
Where can I access game times and player statistics?
Please visit Team Sideline for game schedules and player statistics.
Where can I obtain an application to sign up for the league?
Applications can be obtained at www.ArcadiaCA.gov.

Building and Construction

Do I have to apply for my own building permit?
State law requires that either a licensed contractor or the owner of the property obtain the building permit. A friend or relative can apply for your permit if they provide a letter of authorization from you. Please provide the following when applying for a building permit. 

Owner/Builder 
A. Proof of ownership (Deed, etc.)
B. Letter of authorization if a friend or relative is obtaining your building permit.

Note: You will receive a letter within a week after getting your permit stating that a building permit was issued in your name and telling you of your responsibilities. Also included will be a form asking who will perform the work. Please return this form as soon as possible. 

Contractors 
A. City of Arcadia Business License.
B. Original certificate of workman's compensation insurance made out to the City of Arcadia.
C. Proof of current State Contractor's license.
Do I need separate permits if my plans involve electrical, plumbing, and mechanical work?
Yes, separate permits are required for this type of work.  The Building Division will tell you if you need to get these permits.
How do I go about getting the necessary approvals and permits for my project?
The first step is to stop by the Planning Division counter at City Hall to discuss what you would like to do.  You should bring along a preliminary site plan/plot plan that shows the shape and dimensions of your property, any adjacent streets, and the locations of all existing and proposed buildings and structures on the property.
How do I obtain a construction roll-off bin/dumpster?
Residential and commercial customers requiring roll-off containers for construction and demolition projects can contact any of the following three permitted commercial haulers:
Republic Services
(800) 299-4898
Waste Management, Inc.
(800) 266-7551
Valley Vista Services
(800) 442-6454
How long does a building permit last?
You must begin work within 180 days from the date the permit is issued.  Once work has begun, the permit will expire if work is stopped for more than 180 days.  If necessary, extensions can be arranged through the Building Division.
How long does it take before a permit is issued?
Simple projects, such as patio covers and fences, usually can be checked immediately when you bring your plans into City Hall, and you can get your permit before you leave.  At the very most, simple projects can be checked within one to two days.  More complex projects will take 15 to 30 working days.
Is there a fee for a building license?
Yes, there are several fees that may be required, depending on the scope of the project. A plan check fee, building permit fee and a developer's fee such as school, parkland, fire, etc., maybe required on permits. The amount of these fees varies depending on the amount of work being done.
What are the hours of construction in residential areas?
Construction hours are 7:00 AM to 6:00 PM Monday through Friday and 8:00 AM to 5:00 PM on Saturday.  No construction is allowed on Sundays.
What improvements do not require building permits?
Some types of improvements do not require a permit. These projects include:
  • One story detached accessory buildings used as tool and storage sheds, playhouses and similar uses, providing the floor area does not exceed 120 square feet and the highest point of the roof does not exceed 8 feet, 6 inches above adjacent grade. Please note that accessory buildings must comply with the City’s Zoning Code regardless of whether a permit is required. Please call Planning at (626) 574-5423 for specific requirements prior to construction.
  • Wood and wrought iron fencing not over 6 feet in height. All fencing must comply with the City’s Zoning code regardless of whether a permit is required. Please call Planning at (626) 574-5423 for specific requirements prior to installation of any fencing.
  • Walks and driveways on private property. The City’s zoning code places restrictions on the amount of area that can be paved within the front yard area. Please contact Planning at (626) 574-5423 for specific requirements.
  • Prefabricated swimming pools and ponds less than 18 inches deep.
  • Painting, papering and similar decorating work.
  • Replacement of existing light fixtures, switches and receptacles.
  • Electrical wiring operating at less than 25 volts and not capable of supplying more than 50 watts of energy.
  • The repairing of leaks in plumbing pipes, valves or fixtures and the stopping of leaks in drains, sewers and vents.
  • Replacement of any component part or repair of a built-in or permanently installed appliances, compressors and motors.
  • Portable heating, ventilation and cooling equipment.
Please call Building Services at (626) 574-5416 for specific requirements or if you have questions.
What is a ''Rebuild?'
The City of Arcadia has adopted a “Rebuild” Ordinance that applies to extensive remodels/additions. It is triggered where more than fifty percent (50%) of the exterior walls of a building are removed, repaired or altered, excluding the interior wall coverings. Remodeling projects that are classified as a Rebuild must comply with all current City zoning, building and fire regulations and pay building permit and school district fees for a new structure.
What kind of projects require a building permit?
Building permits are required for the construction/renovation of most buildings and structures.  Almost anything constructed on or attached to the ground or attached to something located on the ground is considered a structure, including fences, walls greater than 18 inches tall, antennas and pools more than 18 inches deep.  Accessory buildings (i.e., storage sheds, playhouses, etc.) smaller than 120 square feet in size generally do not require a building permit.
Why do I need a building permit?
Requiring permits allows the City to make sure that building codes and zoning regulations are properly followed in all neighborhoods.  These regulations have been adopted to protect your property's value, as well as the community's health and welfare.  Not having a permit may jeopardize your chances of obtaining financing, invalidate your fire and liability insurance, and create problems when you sell your property.
Will I need to contact other agencies?
Some projects may require the review and/or approval from other agencies. These agencies are listed below: 
Arcadia Unified School District
234 West Campus Drive
Arcadia, California 91007
(626) 821-8300, extension 6732
Information on School Developer Fee

5050 Commerce Drive
Baldwin Park, California 91706
(626) 430-5160
Information on requirements for restaurants, retail markets, bakeries, bars or any establishment selling food products, including prepackaged foods.

County of Los Angeles Sanitation District
1955 Workman Mill Road
Whittier, California 90607
(562) 699-7411
Information on Sanitation District Fees

South Coast Air Quality Management District
21865 East Copley Drive
Diamond Bar, California 91765
(909) 396-3529
Information on asbestos abatement and air quality information

Southern California Edison Company
1440 South California
Monrovia, California 91016
(626) 303-8420
Information on electrical service requirements

Southern California Gas Company
(626) 397-4966
Information on gas service requirements

Building Licenses

Will building inspections be required for my construction project?
An inspection is required when the next phase of construction will conceal the phase just completed.  An inspection card, issued with your permit, will help you in determining when inspections are necessary.  It is your responsibility to call the different departments or divisions for inspections when each phase is completed.  It is also your responsibility to call the Building Division to schedule the final inspection.

Business Licenses

Can I apply for a yard sale permit on line?
Yard sale permits are not issued online, but the application form and regulations can be downloaded here - Garage Sale Application. The form can be mailed to the Business License Office with a check in the amount of $5.00 payable to the City of Arcadia, or a permit can be issued over-the-counter at City Hall.
Do I need a business license and how do I apply for a license?

If you are conducting/transacting business in the City of Arcadia, even if your business may not be physically located in the City, you will need to obtain a business license. You can apply online or in person at City Hall. For the online option, start at the City’s website: http://www.ArcadiaCA.gov. Click on the "Online Services" logo (on the left side of the webpage - it includes a computer mouse), then click the "Business Licenses and Online Payment" link.

If your business is located in the City of Arcadia and you will be operating from a commercial zone; in addition to the Business License Application, please complete a Business License Application / City Review and Approval Form.  For City of Arcadia residents who would like to operate a business from their home, please download the Business License Application and a Home Occupation Permit Application.  You may also come into City Hall for these application forms.

Do I need a Business License to conduct business in the City of Arcadia?
Businesses and contractors doing work in Arcadia should verify with the Development Services Department as to what licenses may be required.  Please call (626) 574-5423 for more information.
How do I check on a contractor?
Contractors are regulated and licensed by the State of California’s Contractors State License Board.  You can check on the license status of a contractor by calling the board at (800) 321-2752 or by logging onto the board’s web site at http://www.cslb.ca.gov/.
How long is a business license good for?
Business tax certificates are issued for a one-year period and must be renewed annually by paying the business tax.
How much do I have to pay for my business license?
The fees are as follows:

The initial fee for retail/service businesses that are located in the City is $115.70. If the business has employees, there is an additional fee of $16.10 per employee.  The fees are per employee and not dependent upon part- or full-time status. If the business will be operating commercial vehicles in the City, there is an additional fee of $10 per vehicle.

General contractors (A or B Licenses) located outside the City can expect to pay $259.00. This fee includes one vehicle decal. If additional decals are needed, there is a fee of $10 per decal/vehicle.

Specialty contractors (sub-contractors, C or D Licenses) pay $211.50. This fee includes one vehicle decal. If additional decals are needed, there is a fee of $10 per decal/vehicle.

The rate for professional offices is $115.70 plus $31.80 for each State-licensed practitioner and $16.10 for each employee. The $115.70 fee includes one professional; for each additional professional please add $79.70 per professional.  The fees are per person and not dependent upon part/full time status.

All independent contractors or anyone that receives an IRS Form 1099 must obtain a business license per Arcadia Municipal Code Section 6211.

Please contact the Business License Office at (626) 574-5432 or  BL@ArcadiaCA.gov    to be sure of the correct fees.
I want to film within the City of Arcadia, do I need a permit?
To film in the City of Arcadia, you must first obtain a film permit and a City business license.  Filming done for private, non-commercial use or bona fide news coverage is exempt from the permitting requirements.  Applications and complete information on Arcadia's Filming Requirements and Procedures can be obtained by clicking here, or calling the Business License office at (626) 574-5430.
What is a DBA and why do I have to use it?
DBA stands for “Doing Business As” and must be listed on the application in accordance with Arcadia Municipal Code Section 6211.1.2.
What is the process for a change of business ownership?
A new application and fee are required when there is a change of ownership of a business. 
What kind of businesses require a City business license?
Every person who engages in business, transacts or carries on any business, trade, profession, calling or occupation within the City of Arcadia must first obtain a license and must comply with all provisions of the Arcadia Municipal Code.  A Business License is required for each business address.  The Business License Officer can be reached at 574-5430.

City Clerk

Can I speak in front of the Closed Session meeting?
By California State Law, Closed Session meetings are not open to the public.  However, prior to Closed Session, members of the public may address the City Council on items listed on the posted agenda.
How can I find out what happened at the City Council meeting?
Call the City Clerk's Office at (626) 574-5455 for the results of City Council meetings.  Council Minutes are also posted to the Internet.
How can I find out what the City Council will be discussing?
You may access the City Council Agenda on-line for upcoming City Council meetings.  This information is posted by the Friday prior to the Tuesday meetings.  Copies of the agenda are also available from the City Clerk
How can I get a copy of the Closed Session agenda?
Copies of the closed session agenda are available in the City Clerk's Office.
How can I speak in front of the City Council?
Time is reserved for members of the public to speak in front of the City Council at each Council meeting.  Each individual is allowed up to five minutes to speak.
What are the duties of the Office of the City Clerk?
The Office of the City Clerk is responsible for duties which include the administration of City elections; providing technical support to the City Council, including the preparation and distribution of agendas of Council meetings and agenda items as required by applicable statutes; the administration and maintenance of all official records of the City; the administration of a City-wide Records Management Program to include retention schedules, inactive records storage, vital records, micrographics, archives and other components as provided for by ordinance or resolution or the Council; and any other duties as may be established by ordinance or a resolution of the Council.
When and where are the City Council meetings?
The City Council meets on the first and third Tuesday of each month at 7:00 p.m. in the City Council Chambers, located at 240 West Huntington Drive, Arcadia.
Where can I obtain a Resolution or Ordinance?
Copies of resolutions and ordinances approved by the City Council are available at the City Clerk's office.  For additional information, call (626) 574-5455 or stop by the City Clerk's office to obtain copies.
Where do we obtain a marriage license?
Marriage, birth and death records are kept at the Registrar-Recorder, County Clerk’s Office.  Their telephone number is (800) 201-8999.

City Council

Do Council Members represent specific areas of town?
No.  Arcadia Council Members are elected “at large” meaning that each one is elected by voters from throughout the entire city and represents all Arcadia residents.
How do I ask the City Council to recognize an individual for exceptional service or achievement?
The City enjoys acknowledging Arcadia residents for their outstanding service to the community or for achieving a special milestone.  Please fill out the information on the Request City Council Recognition Form and submit, or you may send your request in writing to the Office of the City Council at P.O. Box 60021, Arcadia, CA  91066.  Be sure to include relevant background information and a telephone number where you can be reached if we have any questions.
How do I invite the City Council to an event?
Invitations should be sent as early as possible to the attention of the City Council as a whole, or to an individual Council Member, to P.O. Box 60021, Arcadia, CA 91066.
How is Arcadia's Mayor selected?
The Mayor and Mayor Pro Tem are selected by the City Council.  The Mayor is the presiding officer at City Council meetings, with the Mayor Pro Tem filling that role in the Mayor’s absence.  Both the Mayor and the Mayor Pro Tem have the same voting power as other Council Members.
How long is the term of office for a Council Member?
Arcadia Council Members serve four-year terms.  Members may serve two consecutive terms and then are not eligible to run again until two years after expiration of the second consecutive term.  The terms of office are staggered, with three seats filled at one election and the other two seats filled at another election two years later.
How many Council Members does Arcadia have?
Five.
Is the public allowed to speak with Council Members at their meetings?
Citizen participation is invited at all City Council meetings.  At each regular meeting, time is reserved for those in the audience who wish to address the City Council on any matter.  Please be aware that pursuant to the provisions of the Brown Act, the City Council is prohibited from taking action on any matter not listed on the agenda, unless an emergency exists requiring City Council action or an urgent need for action arises after the agenda is published.  The Council may, however, answer a question, provide general information or refer you to the appropriate staff member.
When are City Council elections held?
General municipal elections are held the second Tuesday in April in each even-numbered year.
Where are City Council meetings held?
Council meetings are held on the first and third Tuesday of the month at 7 p.m. in the Council Chambers located at 240 W. Huntington Drive.  Meetings are broadcast live on AT&T channel 99 and Time Warner Cable digital channel 15-257 and replayed at various times in the following weeks.  Council meetings can also be watched live and streamed on the website. From time to time, special meetings are held for specific purposes. 

The City Council follows a regular order of business, as provided in the agenda for each meeting.  The agenda is prepared and made available to the public 72 hours in advance of the meeting. Meeting agendas and minutes may be viewed here.
Where can I find the agenda for an upcoming City Council Meeting or minutes from previous meetings?
Council meeting agendas and minutes

Full agenda packages are available for review prior to the meeting in the City Clerk’s Office at City Hall and at the Arcadia Public Library.
Who are the current Council Members?
You can obtain information about the current City Council by clicking here.
Who is eligible to run for the City Council?
The only requirements to run for City Council is that the person reside in the City of Arcadia and be a registered voter of the City when nomination papers are filed.  There are a number of regulations that must be followed when running for the City Council and upon election to the Council.  Please contact the City Clerk’s Office at 574-5410 for more information.  

City Infrastructure and Street Lights

Are traffic signals in the City synchronized?
Many of them are.  The City has a Traffic Management System where timing of green and red lights at major intersections can be modified and coordinated for better travel times through the City.  Various corridors are synchronized at certain times a day to handle commuter traffic, school traffic, and special event traffic.  The City has a number of cameras installed at key intersections to provide real-time information for these efforts.
How do I report a broken street light?
Some street lights in the City are owned and maintained by the City and others are owned and maintained by Southern California Edison.  All Edison lights are numbered with the letter "E" on the light pole. 

To report an Edison street light out, please contact Edison at (800) 611-1911 or www.sce.com

To report a City-owned light out, please call (626) 254-2720 or e-mail the Public Works Services Department.  Please have the specific location of the street light or a street light number (which you can find on the pole) ready.
How do I report graffiti?
The City appreciates your help in alerting us to graffiti problems in our community.  If you observe graffiti in the City, please note the location and call the Graffiti Hotline at (626) 821-4333.  At no cost to you or the property owner, the City will arrange for removal of the graffiti.
How often are streets swept?
Streets in commercial districts are swept a minimum of once per week.  Residential streets are swept every week, the day after refuse collection.  To help keep our streets and storm drains clean, sweeping leaves and grass into the street is prohibited. 

Questions about street sweeping may be answered by calling the Public Works Services Department at (626) 254-2720.
The traffic lights are out, what should I do?
Blacked out traffic lights are to be treated as all-way stops until power is restored.  To report a traffic light out, please call the Public Works Services Department at (626) 256-6554 or the Police Department at (626) 574-5150.
Who do I call to report a street light out?
Some street lights in the City are owned and maintained by the City and others are owned and maintained by Southern California Edison. All Edison lights are numbered with the letter "E" on the light pole. 

To report an Edison street light out, please contact Edison at (800) 611-1911 or www.sce.com

To report a City-owned light out, please call (626) 256-6554 or e-mail the Public Works Services Department.  Please have the specific location of the street light or a street light number (which you can find on the pole) ready.

City Manager

How can I obtain a copy of a City Resolution or Ordinance?
Copies of Resolutions and Ordinances are available in the City Clerk’s office. An Ordinance is a City law and laws are summarized in the Arcadia Municipal Code. The Municipal Code is available online and may also be viewed at the City Clerk’s office at City Hall and the Library.
How do I become a volunteer for the City of Arcadia?

Volunteer opportunities exist in many areas of the City including the Police Department, the Fire Department, the Library, Historical Museum and the Recreation and Community Services Department.  Every effort to help is appreciated, but we are particularly in need of volunteers who are able to work a set schedule on a regular basis. 

Volunteering in Arcadia

 If you would like to volunteer for the City, please contact the Department in which you are interested. 

Another way to volunteer for the City is by serving on a board or commission.  Please contact the City Clerk’s office at (626) 574-5455 to learn about current vacancies. 

How do I get information listed on the cable television community bulletin board?
The City offers space on the community bulletin board to local service, civic and/or non-profit groups to assist them with publicizing their events and activities.  To submit information for the bulletin board, please fax the details of your event to (626) 446-5729, Attention:  Community Bulletin Board.  Please include your name and telephone number in the event staff needs to ask you a question, and the dates you would like the information broadcast.
How often is the City Newsletter published and how is it distributed?
The City Newsletter is published four times a year and is mailed at no charge to all Arcadia Postal Customers.  The last issue of the calendar year focuses on holiday related activities.
I have a suggestion for the City – who do I send it to?
The City welcomes and appreciates feedback from residents and we also want to hear any suggestions you may have for how we can improve.  Please send your comments to the attention of the City Manager at P.O. Box 60021, Arcadia, CA  91066. You may also submit your thoughts and concerns through the online Arcadia Advocacy Form.
What City offices are located at City Hall proper?
City Hall (240 West Huntington Drive) houses the Administrative Services Department, City Clerk’s Office, City Manager’s Office and the Development Services Department.  The Police Department is located in the building just to the south of City Hall.
When does the City adopt its budget?
The City Charter mandates that the City Council adopt a budget on or before July 1 of each year.  Staff begins working on the budget in February and after extensive review by department staff and the City Manager, the budget is usually presented to the City Council in late April or early May.  The City Council may hold one or more study sessions to discuss the budget and usually holds a public hearing at their second meeting in June, when the budget is before them for consideration.  The public is welcome to attend any of the budget study sessions as well as the City Council meeting at which the budget is adopted.

City Trees

The street tree in front of my house has damaged the sidewalk. Who should I call?
Please contact the Public Works Services Department at (626) 254-2720 or by publicworks@ArcadiaCA.go for further evaluation and assistance.

Code Services

How do I file a complaint regarding a Code Violation?
Complaints may be filed by calling (626) 574-5432, or by email to CodeServices@ArcadiaCA.gov. Provide the address of the problem, and a detailed description. Please also provide your name and a return contact number in case we need additional information about the complaint.
I received a Notice of Violation. But, I am not sure what I need to do. Who should I contact?
Contact the Code Services Officer that issued the Notice. The Officer’s name and contact information should be at the bottom of the Notice. If the name and/or phone number is not clear, please call (626) 574-5432, or send an email to CodeServices@ArcadiaCA.gov and provide the subject address, the case number (written in the upper, right-hand box of the form) and your return phone number or email address. It is important that the violation be corrected by the stated deadline to avoid being issued an administrative citation, and it would be appreciated if you were to notify Code Services when the violation is corrected.
It seems that someone in my neighborhood is running a business out of their home, can they do that?
There are many types of businesses that can, in fact, be legally run out of a home.  A Business License and Home Occupation Permit are required for these ventures.  You can check to see if a business license and/or permit has been issued by calling 626-574-5430.  If there is no license or permit on file, a Code Services Officer can go to the location to check the situation.
My neighbor has a neglected / green pool, what can the City do?
If you are aware of a neglected pool in your area that has not been properly drained and cared for, please call Code Services at 626-574-5432.  We will contact Mosquito and Vector Control and ensure that the pool is treated and safely drained.
My neighbor is not watering and maintaining his landscaping. Can't the City require some proper landscaping even though we're in a severe drought?
Yes. The City’s water conservation regulations require that water use be reduced. It does not require that landscaping not be watered at all, or not maintained. Brown lawns are acceptable due to the severe drought, but dead landscaping is not acceptable. 

My neighbor is running a business out of their home. Are they allowed to do this, and can it be regulated?
Yes. The City of Arcadia does allow Home Occupations, such as bookkeeping, consulting, contracting, Internet/mail-order sales, and other small businesses. There are extensive regulations for Home Occupations, and the activities should not be apparent to your neighbors.  Customers and employees are not allowed to come to a Home Occupation business. The application form can be accessed here. Code Services will inspect a property to determine if a business is being operated from a home in violation of the City’s regulations.
My neighbor leaves his trash cans out all the time. Is this allowed?
Trash, green-waste, and recyclables are collected on Wednesdays, City-wide. The containers may be put out any time on Tuesdays, and must be off the public right-of-way by 5:00 AM, Thursday. The containers may be out if someone is actively using it while gardening or performing other property maintenance, but are to be put away when they stop working.
What are the hours of construction in residential areas?
Construction hours are 7:00 AM to 6:00 PM Monday through Friday and 8:00 AM to 5:00 PM on Saturday.  No construction is allowed on Sundays.
What are the hours of construction in residential areas?
Construction hours are 7:00 AM to 6:00 PM Monday through Friday and 8:00 AM to 5:00 PM on Saturday.  No construction is allowed on Sundays.
What can the City do about the standing water in my neighbor's pool/yard, in which mosquitoes are breeding?
Code Services will contact the Los Angeles County Vector Control District [(626) 814-9466] and we will inspect the property and try to contact the property owner and/or occupant. If the owner or occupant will not remedy the situation in a timely manner, Vector Control will spray a pesticide treatment on the water, and if necessary the City will have the water drained.
What is Code Services?
Code Services, or Code Enforcement as it is known in other jurisdictions, works to eliminate blight and preserve the appearance of the City. There are property maintenance standards and regulations in the City’s municipal code, and Code Services will investigate complaints of violations and contact property owners and/or occupants to have violations corrected. 

Code enforcement usually begins with a complaint filed by a member of the public. Complaints are addressed with an initial inspection to determine the validity of the complaint, and the nature and degree of the violation. Code Services will then speak with the owner/occupant to explain the violation and the required remedy, and issue a written notice detailing the violation, the required corrections, and a compliance date by when the remedy must be completed. 

If the property is vacant and Code Services in unable to make direct contact with the owner or other responsible party, the Los Angeles County Tax Assessor’s property information will be consulted to issue a notice to the owner of record with an explanation of the violation, the required corrections, and the compliance date by when the remedy must be completed. 

If the necessary corrective action is not completed by the compliance date, Code Services will issue a second notice, possibly with a citation, depending on the severity of the violation. If, after repeated notifications and citations, the violation remains unresolved, Code Services can request that the City Attorney’s Office file a complaint with the courts, or have abatement proceedings initiated. These are measures of last resort, the goal is to resolve the code violation, and preferably with the cooperation of the property owner. The vast majority of code enforcement cases are resolved in this manner.

Communications

How do I get information listed on the cable television community bulletin board?
The City offers space on the community bulletin board to local service, civic and/or non-profit groups to assist them with publicizing their events and activities.  To submit information for the bulletin board, please fax the details of your event to (626) 446-5729, Attention:  Community Bulletin Board.  Please include your name and telephone number in the event staff needs to ask you a question, and the dates you would like the information broadcast.
How often is the City Newsletter published and how is it distributed?
The City Newsletter is published four times a year and is mailed at no charge to all Arcadia Postal Customers.  The last issue of the calendar year focuses on holiday related activities.

Contract Instructors

Can I have a substitute cover a class?
Substitutes must be fully cleared by the City of Arcadia before teaching. Contact the Recreation Coordinator to acquire the proper paperwork. Please note it usually takes about a week for processing.
I have no show participants enrolled in my class, will I be paid for them still?
Participants must request a refund prior to the second class meeting.  After which, instructors are paid for all participants, regardless of attendance.
I need to cancel a class, what should I do?
If a class needs to be canceled due to low enrollment or illness of the instructor, it is the instructor’s responsibility to notify the Recreation Coordinator and enrolled students of the cancelation.  Students can be contacted through the Instructor Portal on CivicRec.  Make sure to tell students that they need to contact the Recreation Office and 626.574.5113 if they are going to be getting a refund for the class.  If a class is canceled due to the instructor being ill, the instructor must also make the proper arrangements for any necessary make-up classes or prorated refund by contacting the Recreation Coordinator.
I put in an application to be an instructor, now what?
Once your application is submitted to the Recreation Coordinator, it will be reviewed, and determined if the service you are interested in providing is appropriate for the community.  If your proposed class already exists within the Recreation Department, it will not be considered.  Applications that offer duplicated services will be held on file in case the current instructor steps down.
I want flyers and marketing materials for my class, will the City make them for me?
While the City does make a handful of flyers for classes each season, it is not obligated to do so.  Marketing, other than in the Buzz, is the responsibility of the instructor.  A list of guidelines for what your flyer should include is listed in the Instructor Manual.
 

What is the process for getting my things into the Buzz?
Each season, the Recreation Coordinator will send you a series of documents to collect and verify your class information for the new season.  Here is what to expect:

  1. Change Forms: The first document your will receive is a Change Form for the upcoming season.  The form will have instructions on the top that will guide you in updating your information.  The class information listed will be your most recent, confirmed season's information.  You will need to return this document to the Recreation Coordinator with your changes.
  2. Export Accuracy Check: The second document you will receive is your new season's Export Accuracy Check. Once staff received your Change Form, they input everything into the registration software, CivicRec.  The purpose of this check is to make sure that there were no mistakes during the transfer of information.  This will be the last time you will see the season's information the way it will appear in the Buzz and online, so make sure everything is correct.  You must send a confirmation or your changes to the Recreation Coordinator.  If you do not confirm your information in the time frame given, your information will be removed from the Buzz.  You will still be able to teach in the upcoming season, but you will not get the extra advertisement.
  3. Contract Addendums: Once you have confirmed that the export is correct, you will receive a Contract Addendum to your Annual Contract as a contract instructor.  This addendum to your contract will legally bind you to the classes you are going to be teaching for the upcoming season.  If the addendum is not signed, you will not be paid for any of your classes during that season.
When should I expect payment for my classes?
Payroll is ran according to the Annual Contract. For one day classes, payments will be initiated at the completion of the class. For classes that are seven weeks or shorter, the payment process will be initiated the week before the last class meeting. For classes eight weeks and longer, the payment process will be initiated in installments. The first installment will occur at the half-way point and the second installment will occur the week after the class has concluded. Please note that payment will take an additional week after the payment process has been initiated.

Development Services

Do I have to apply for my own building permit?
State law requires that either a licensed contractor or the owner of the property obtain the building permit. A friend or relative can apply for your permit if they provide a letter of authorization from you. Please provide the following when applying for a building permit. 

Owner/Builder 
A. Proof of ownership (Deed, etc.)
B. Letter of authorization if a friend or relative is obtaining your building permit.
Note: You will receive a letter within a week after getting your permit stating that a building permit was issued in your name and telling you of your responsibilities. Also included will be a form asking who will perform the work. Please return this form as soon as possible. 

Contractors 
A. City of Arcadia Business License.
B. Original certificate of workman's compensation insurance made out to the City of Arcadia.
C. Proof of current State Contractor's license.
Do I need separate permits if my plans involve electrical, plumbing, and mechanical work?
Yes, separate permits are required for this type of work.  The Building Division will tell you if you need to get these permits.
How do I become a volunteer for the City of Arcadia?
Volunteer opportunities exist in many areas of the City including the Police Department, the Fire Department, the Library, Historical Museum and the Recreation and Community Services Department.  Every effort to help is appreciated, but we are particularly in need of volunteers who are able to work a set schedule on a regular basis. 

 If you would like to volunteer for the City, please contact the Department in which you are interested. 
Another way to volunteer for the City is by serving on a board or commission.  Please contact the City Clerk’s office at (626) 574-5455 to learn about current vacancies
How do I check on a contractor?
Contractors are regulated and licensed by the State of California’s Contractors State License Board.  You can check on the license status of a contractor by calling the board at (800) 321-2752 or by logging onto the board’s web site at http://www.cslb.ca.gov/.
How do I go about getting the necessary approvals and permits?
The first step is to stop by the planning division counter at City Hall to discuss what you would like to do.  You should bring along a preliminary site plan/plot plan that shows the shape and dimensions of your property, any adjacent streets, and the locations of all existing and proposed buildings and structures on the property. 

At that point, City staff will tell you what the next steps in the approval/permitting process will be.  For fences and simple patio covers, this preliminary plan may be all that is necessary for approval.  Other projects will require more technical drawings.  City staff will assist you in determining the level of detail that is needed for your particular project.
How long does a building permit last?
You must begin work within 180 days from the date the permit is issued.  Once work has begun, the permit will expire if work is stopped for more than 180 days.  If necessary, extensions can be arranged through the Building Division.
How long does it take before a permit is issued?
Simple projects, such as patio covers and fences, usually can be checked immediately when you bring your plans into City Hall, and you can get your permit before you leave.  At the very most, simple projects can be checked within one to two days.  More complex projects will take 15 to 30 working days.
How long is a business license good for?
Business tax certificates are issued for a one-year period and must be renewed annually by paying the business tax.
I want to film within the City of Arcadia, do I need a permit?
To film in the City of Arcadia, you must first obtain a film permit and a City business license.  Filming done for private, non-commercial use or bona fide news coverage is exempt from the permitting requirements.  Applications and complete information on Arcadia's Filming Requirements and Procedures can be obtained by clicking here, or calling the Business License office at (626) 574-5430.
Is there a fee for a building license?
Yes, there are several fees that may be required, depending on the scope of the project. A plan check fee, building permit fee and a developer's fee such as school, parkland, fire, etc., maybe required on permits. The amount of these fees varies depending on the amount of work being done.
What improvements do not require building permits?
Some types of improvements do not require a permit. These projects include:

  • One story detached accessory buildings used as tool and storage sheds, playhouses and similar uses, providing the floor area does not exceed 120 square feet and the highest point of the roof does not exceed 8 feet, 6 inches above adjacent grade. Please note that accessory buildings must comply with the City’s Zoning Code regardless of whether a permit is required. Please call Planning at (626) 574-5423 for specific requirements prior to construction.
  • Wood and wrought iron fencing not over 6 feet in height. All fencing must comply with the City’s Zoning code regardless of whether a permit is required. Please call Planning at (626) 574-5423 for specific requirements prior to installation of any fencing.
  • Walks and driveways on private property. The City’s zoning code places restrictions on the amount of area that can be paved within the front yard area. Please contact Planning at (626) 574-5423 for specific requirements.
  • Prefabricated swimming pools and ponds less than 18 inches deep.
  • Painting, papering and similar decorating work.
  • Replacement of existing light fixtures, switches and receptacles.
  • Electrical wiring operating at less than 25 volts and not capable of supplying more than 50 watts of energy.
  • The repairing of leaks in plumbing pipes, valves or fixtures and the stopping of leaks in drains, sewers and vents.
  • Replacement of any component part or repair of a built-in or permanently installed appliances, compressors and motors.
  • Portable heating, ventilation and cooling equipment.
Please call Building Services at (626) 574-5416 for specific requirements or if you have questions.
What is a ''Rebuild?''
The City of Arcadia has adopted a “Rebuild” Ordinance that applies to extensive remodels/additions. It is triggered where more than fifty percent (50%) of the exterior walls of a building are removed, repaired or altered, excluding the interior wall coverings. Remodeling projects that are classified as a Rebuild must comply with all current City zoning, building and fire regulations and pay building permit and school district fees for a new structure.
What kind of businesses require a City business license?
Every person who engages in business, transacts or carries on any business, trade, profession, calling or occupation within the City of Arcadia must first obtain a license and must comply with all provisions of the Arcadia Municipal Code.  A Business License is required for each business address.  The Business License Officer can be reached at 574-5430.
What kind of projects require a building permit?
Building permits are required for the construction/renovation of most buildings and structures. Almost anything constructed on or attached to the ground or attached to something located on the ground is considered a structure, including fences, walls greater than 18 inches tall, antennas and pools more than 18 inches deep. Accessory buildings (i.e., storage sheds, playhouses, etc.) smaller than 120 square feet in size generally do not require a building permit. 

However, all buildings and structures, regardless of whether they require a building permit, are subject to development standards and code requirements, including those that are temporary or portable. Before erecting or constructing anything on your property, you should first consult with City planning staff.
Will building inspections be required for my construction project?
An inspection is required when the next phase of construction will conceal the phase just completed.  An inspection card, issued with your permit, will help you in determining when inspections are necessary.  It is your responsibility to call the different departments or divisions for inspections when each phase is completed.  It is also your responsibility to call the Building Division to schedule the final inspection.
Will I need to contact other agencies?
Some projects may require the review and/or approval from other agencies. These agencies are listed below: 
Arcadia Unified School District
234 West Campus Drive
Arcadia, California 91007
(626) 821-8300, extension 6732
Information on School Developer Fee

Contractor's State License Board
(800) 321-2752
Information on Contractors

Los Angeles County Health Department
5050 Commerce Drive
Baldwin Park, California 91706
(626) 430-5160
Information on requirements for restaurants, retail markets, bakeries, bars or any establishment selling food products, including prepackaged foods.

County of Los Angeles Sanitation District
1955 Workman Mill Road
Whittier, California 90607
(562) 699-7411
Information on Sanitation District Fees

South Coast Air Quality Management District
21865 East Copley Drive
Diamond Bar, California 91765
(909) 396-3529
Information on asbestos abatement and air quality information

Southern California Edison Company
1440 South California
Monrovia, California 91016
(626) 303-8420
Information on electrical service requirements

Economic Development

How can the City help me with my business?
The City wants your business to succeed, whether you are a tenant in a major shopping center or a home based business, your success is critical to the City.  The City can offer technical assistance, can provide contacts with regional entities such as the Small Business Administration, San Gabriel Valley Economic Partnership, and Arcadia Chamber of Commerce, and can foster communication with Business Improvement Districts and other like-minded business owners.  Call the Business Assistance Program at 626-574-5409 for more information.
How is Arcadia replacing the defunct Arcadia Redevelopment Agency?
Arcadia has a full time staff person dedicated to economic development.  A key role for this individual is to act as an ombudsman to the business community and to staff the City's Business Assistance Program.  Please call us at 626-574-5409 with any questions on this role and how we can help you.
What is the City doing with former Redevelopment Area properties?
The City of Arcadia's Long Range Property Management Plan was approved by the State Department of Finance on January 17, 2013.  It was the first such plan approved in the State.  Since that time, four of the five former Redevelopment Area properties have been sold and are being developed.  The final property owned by the Successor Agency is the Self-Storage Building located at 35-37 West Huntington Drive.
What is the City's "Oversight Board?"
The Oversight Board for the Successor Agency to the former Redevelopment Agency is a group of appointed representatives from the community who meet to approve expenditures and oversee the operations of the Arcadia Successor Agency as required by State law.  The Oversight Board typically meets twice per year.  For more information, call (626) 574-5409.
What types of businesses is the City looking for?
The City is always trying to recruit the right businesses for the right areas.  The City has a number of separate and distinct business neighborhoods/areas:  The Downtown Area around Huntington Drive from First Avenue to Fifth Avenue, the Baldwin District at Baldwin Avenue around Duarte Road, Foothill Boulevard around Second Avenue, Live Oak Avenue and Las Tunas Drive, Duarte Road from Santa Anita Avenue to around Second Avenue.  All of these business neighborhoods have their own character and mix of businesses.  The City works with brokers to try and fill tenant spaces in all of these areas to keep them vibrant and successful.

Employment

Can I apply for a position that is not currently open but that may open in the future?
The City of Arcadia only accepts applications for positions that are currently open and posted on our Employment Opportunities page. If you are interested in a position that is not listed, you may sign up to receive a job alert sent to your email. Once you are on the Employment Opportunities page, click on the Department/Division you are interested in, then select search. Click on the link at the top for job alerts. You will be prompted to enter your email address and then click the submit button. You will then be notified via email of any future openings for the Department/Division that you have selected.
How do I apply for employment?
The City of Arcadia is now accepting applications online. To apply, click on the Employment link under Online Services. In order to submit an employment application you must create an applicant account with an email and password. Please refer to the Applicant User Guide for detailed instructions.
How do I apply if I don't have a computer?
Computers are available at the Arcadia Public Library in the Computer and Copier Room located at 20 W. Duarte Road Arcadia, CA 91006. The Arcadia Public Library is open Monday - Thursday from 10:00 a.m. - 9:00 p.m. and Friday-Saturday from 10:00 a.m.- 6:00 p.m. They are closed on Sundays. You may use the computers for free if you have an Arcadia Public Library card. Otherwise, you may purchase a guest pass for $2.00 at the Circulation Desk.
How do I become a volunteer for the City of Arcadia?
Volunteer opportunities exist in many areas of the City including the Police Department, the Fire Department, the Library, Historical Museum and the Recreation and Community Services Department.  Every effort to help is appreciated, but we are particularly in need of volunteers who are able to work a set schedule on a regular basis. 

 If you would like to volunteer for the City, please contact the Department in which you are interested. 
Another way to volunteer for the City is by serving on a board or commission.  Please contact the City Clerk’s office at (626) 574-5455 to learn about current vacancies. 
How do I check the status of my employment application?
You can check your application status at any time by logging into your account in the ‘Previous Applicant’ section of the Employee Opportunities page. Once you login you will be able to view your application status for each position in which you have applied. 
How do I login to start filling out a job application?
You must have a valid email address to create an account login. If you do not have an email account, you can easily obtain a free one at Yahoo, Gmail, or Hotmail. Once you have an email address you can create an applicant account and begin the application process.
How do I update my contact information if I need to make changes?
You can update your contact information at any time by logging into your applicant account. Once you login, click the ‘Update My Information’ tab, make the necessary changes and then click submit. It is very important that we have your most recent contact information on file.
How does Human Resources determine if I qualify for a position?
The Human Resources Office reviews the application materials you submit to determine if you meet the minimum qualifications required for the position. It is critical that your application clearly demonstrates that you meet the minimum qualifications for you to be considered. Failure to include all information requested could result in the disqualification of your application from the recruitment process.
How will I know for which jobs I am qualified?
Whenever a position becomes available, the City of Arcadia will post the announcement on our careers website where you will be able to view a job description of the position. Please carefully review the job description and qualifications of the position to determine if you meet the requirements.
If I have previously completed a job application, will I automatically be considered for other positions?
You must submit a separate application for all positions you wish to apply for. Once you submit an application with the City, your information will automatically be saved into your applicant account so that you can easily apply for any other positions that you may be interested in. Simply login to your account and search for the position you wish to apply for. Once you select a position, click ‘Add to My Jobs.’ You will be able to select  from the options to “use existing data” or “update application form.” If you need to add or change any information from your previous application choose “update application form” otherwise, select “use existing data” to quickly apply for the position.
What are the steps of the selection process?
The selection process and timelines vary depending upon the position. Selection processes can include one or more of the following: minimum qualifications screening, writing sample, written examination, performance test, oral examination, and/or practical assessment. It may take up to two (2) weeks in between each step of the selection process.
What if I am not interviewed or selected to participate in the recruitment process?
Recruitments are very competitive and at times we cannot invite all qualified candidates to continue in the selection process. If you are not selected to continue in the recruitment process, you may set up a job alert on our website to receive an email notification letting you know when the position reopens so that you may reapply.
What is an eligibility list?
An eligibility list only applies to full-time and permanent part-time positions and is established after all steps of the recruitment process have been conducted. Full-time and permanent part-time positions are positions found within the City that receive benefits.

The list for these positions contain, in rank order, those applicants who have successfully completed the examination process. Usually, these lists expire one (1) year from the date the recruitment closes; however, Human Resources reserves the right to extend the life of an eligibility list or abolish the list early. For part-time unbenefited positions, a recruitment list is established. The list created for these positions may be used for up to one (1) year from the closing date of the recruitment.

If you are placed on either list and are further considered for a position, the hiring Department will contact you directly for a second interview. If you are not contacted, your name will remain on the list for consideration of future vacancies within the same classification that may open until the list expires, is abolished, or is no longer in use.
Will I be notified whether or not I am selected to continue in the process?
Yes. You will be notified via email whether or not you are selected to continue in the recruitment process. Please allow at least two (2) weeks from the closing date of the position to receive notification of your status.

Filming

I want to film within the City of Arcadia, do I need a permit?
To film in the City of Arcadia, you must first obtain a film permit and a City business license.  Filming done for private, non-commercial use or bona fide news coverage is exempt from the permitting requirements.  Applications and complete information on Arcadia's Filming Requirements and Procedures can be obtained by clicking here, or calling the Business License office at (626) 574-5430.
What are some popular locations in the City for filming?
The world-famous Santa Anita Park, the beautiful Los Angeles County Arboretum and Botanical Garden, and Arcadia's award-winning residential streets and homes are all popular.  Please call 626-574-5430 to get connected with the appropriate contacts at these fantastic locations.

Finance

When does the City adopt its budget?
The City Charter mandates that the City Council adopt a budget on or before July 1 of each year.  Staff begins working on the budget in February and after extensive review by department staff and the City Manager, the budget is usually presented to the City Council in late April or early May.  The City Council may hold one or more study sessions to discuss the budget and usually holds a public hearing at their second meeting in June, when the budget is before them for consideration.  The public is welcome to attend any of the budget study sessions as well as the City Council meeting at which the budget is adopted.

Fire Department

Do I need to put a smoke detector in every room? How many do I need?
Smoke detectors should be placed outside each sleeping area and on every level of the home, including the basement.  On floors without bedrooms, detectors should be installed in or near living areas such as dens, living rooms, or family rooms.
 

How do I become a volunteer for the City of Arcadia?

Volunteer opportunities exist in many areas of the City including the Police Department, the Fire Department, the Library, Historical Museum and the Recreation and Community Services Department.  Every effort to help is appreciated, but we are particularly in need of volunteers who are able to work a set schedule on a regular basis. 

Volunteering in Arcadia

 If you would like to volunteer for the City, please contact the Department in which you are interested. 
Another way to volunteer for the City is by serving on a board or commission.  Please contact the City Clerk’s office at (626) 574-5455 to learn about current vacancies. 
How do I draw up an escape plan for my home/business?

The four basic steps to draw up an escape plan for your home includes:

1. Draw a floor-plan of your home;

2. Agree on a meeting place;

3. Practice your escape plan; and

4. Make your exit drill realistic.

How long does it take a fire engine to get to a fire or medical emergency after 911 has been called?
On average, it takes about 3-5 minutes for fire engines and/or emergency personnel to arrive on scene after a 911 call has been placed.
How often should I change the batteries in my smoke detector?
You should change your batteries at least annually.  An easy way to remember to change your batteries is when you turn your clock back in the fall.
Is there a difference between a fire engine and a fire truck?

Yes, there is.  A fire engine has hoses, a water tank, a pump (to pump water) and a small assortment of ladders. 

A fire truck usually does not have a pump, hose or water tank, and instead features a tall ladder fixed to the truck that extends over 100 feet of portable ladders along.  Fire trucks also carry an assortment of other fire suppression devices.  Most often, the public is referring to a "Hook and Ladder" fire truck that has a tiller-man who steers at the rear trailer section of the ladder.

What can I do to protect my home from wildland fires?
To protect your home from wildfires, you must create a safety zone or firebreak by reducing the amount of dead or dying fuel (vegetation) around your home.  This does not necessarily mean all vegetation should be removed.  In fact, having fire-resistant plants and trees around your home that are properly trimmed and well watered can serve as a firebreak.  For a list of things to do to protect your home from wildfires, contact the Fire Prevention Bureau at (626) 574-5104.  You can also visit www.firewise.org for more information.
What is the best thing to do if I get a burn?
Cool a burn with water.  Do not use ointments, butter or other substances.  For minor burns contact a physician.  For serious burns, dial 911 immediately.
What kind of fire extinguisher should I buy?
Homeowners should buy an extinguisher that can handle class A-B-C fires.  They should be designed to extinguish fires that usually occur in homes; including wood, paper, flammable liquids and electrical fires.
What should I do during an earthquake?
If you are indoors, stay there.  Get under a desk or table, or crouch down along an inside wall or hallway.

If you are outdoors, get into an open area away from trees, buildings, walls or power lines. 

If you are driving, pull your car to the side of the road and stop.  Avoid overpasses or power lines.  Remain inside until shaking is over. 

If you are in a high-rise building, stay away from windows and outside walls.  Get under a table.  Do not use elevators.

For additional information, review the ACTION Handbook.
Why can't I go to any hospital that I want?
It is the Arcadia Fire Department's policy to try, whenever possible, to transport each patient to their hospital of choice.  However, depending on the severity of a patient's condition we cannot always spend the additional time it would take to reach their hospital of choice.  In addition, paramedics are mandated to take certain types of patients, i.e. serious traffic accidents, to the nearest Trauma Center.  Hospitals may also divert paramedics when they are extremely busy to allow for more rapid treatment.
Why do I have to dial 911? Will calling the fire station directly save time?
The 911 emergency system is designed to save valuable seconds.  When you dial 911, the system routes the police or fire unit that is closest to your home.  Fire stations are not properly equipped to take emergency calls and calling the station directly actually wastes response time.
Why do I sometimes see fire trucks at the grocery store?
Because firefighters are required to work a 24-hour tour of duty they shop for and prepare their lunch and dinner each day.  They do this because it is more convenient when responding to emergency calls.
Why do they always send a fire truck when I only called for paramedics?
Most medical emergencies require multiple personnel to perform the various tasks associated with patient care.

Library

Can I type my resume or a term paper at the Library?
Yes, there are more than 50 computers with the Microsoft Office Suite software installed, this includes Word, Excel, PowerPoint, Access and Publisher. These PCs are free for your use with your Library card, but printing to the public print station costs 15 cents per page for Black & White or 50 cents per page for Color. These PCs are located in the Children's Room, the Middle School Area, the Teen Area, the Catalog Area, and the Tech Center. If you have trouble locating one, please ask a Computer Aide for assistance. Remember to bring a USB drive if you choose to save your file because you are not permitted to save it permanently on the computer's hard drive. You may save it temporarily on the D: drive while you are working on it and so that you may attached it to an email to yourself to save it that way as well.
Can the Library help me borrow books from another library?
Yes. Please ask for assistance at the Adult Reference Desk. There is a charge of $3.00 for the service and some libraries may charge additional fees. Staff will ask you to set a maximum amount that you want to spend.
Do you have teacher loans?
Teachers may pick out the books themselves or with three working days notice, request that staff choose books on a particular subject and/or for a specific grade level. The number of books on a particular topic may be limited by the size of the collection. Teacher loan services may be arranged by calling Children’s Services at (626) 821-5566.

Teachers are asked to return books at least one day in advance so that the computer record can be cleared. Teachers may return books and pick up more items on the same day. In order to make this same day service possible, teachers are asked to please bring the items being returned directly to the Library Circulation Desk to ensure a timely update of the computer record.

Does the Library have a color photocopy machine?
Yes, the Library has a color copier and the cost is 50 cents per page.  The Library also has a color scanner if you with to save the copy to a device or to a personal account on the cloud rather than making a paper copy.
Does the Library have a FAX machine?
The Library does have a FAX / SCANNING service as part of the Library Document Station in the Copy Room. The cost is $1 per page. The Computer Aide at the Help Desk can help you if you need assistance sending your fax.
Does the Library have photocopy machines?
Yes, the Library has two black and white photocopy machines and the cost is 15 cents per page to make copies.  Both copiers are also able to perform duplex printing.  The Library also has a color photocopy machine and the cost is 50 cents per page to make copies.
Does the Library have public meeting rooms?
The Cay Mortenson Auditorium is available to community groups or organizations for meetings of a civic, cultural, charitable, intellectual or educational nature. This room is not available for commercial organizations or private parties. The Cay Mortenson Auditorium seats a maximum of 150 people.

Application for the use of the Auditorium shall be made in the Administration Office no more than three months in advance and at least 48 hours prior to the date of use. Priority will be given to Library-sponsored activities. The Auditorium is available only during the hours the Library is open to the public.
The Library may at its sole discretion reject an application. Any scheduled group may be asked to reschedule a particular meeting in order to make the room available for a special purpose.

  • Fees for the use of the Auditorium are payable preferably at the time of application, but not later than two weeks prior to the scheduled date or the reservation will be cancelled.
  • There is a fee of $80.00 per hour for the Auditorium, with a two hour minimum. The total fee is derived by multiplying the hourly fee by the number of hours (including any portion of an hour which shall be rounded up to a full hour) of the proposed and approved use.
  • When groups will be serving food or beverage in the auditorium, there is an additional charge of $50.00.
  • When use of the Library’s piano is proposed, there is a $50 rental fee.
  • Fees will be refunded only if applicant notifies the Library of intent to cancel at least two full weeks prior to the scheduled event.
  • The Auditorium will be available at no charge for setup thirty (30) minutes prior to the scheduled start time of the event. Cleanup must be completed by the end of the scheduled time. The Library reserves the right to bill a user after an event if the time used exceeds the schedule.
For information on scheduling use of the meeting rooms or please contact the Library's Administrative Assistant at (626) 821-5573.
How can I avoid paying overdue fines?
In addition to returning your materials promptly, fines can also be avoided by renewing materials in person, by calling (626) 821-5571 or by accessing the Library's Online Catalog at http://www.ArcadiaCA.gov/Catalog and then entering your library card number and last 4 digits of your phone number to login to your account.
How can I renew them?

You may renew each item one time, unless the item is overdue, someone has a hold on the item, or if there are any outstanding fines on your card. You can renew books in person or on the phone anytime the Library is open. To renew by phone, call (626) 821-5571.

You can also renew your books over the Internet. Click on this link to our CATALOG Then login using your Library Card Number and PIN, and follow the instructions about renewing.

How do I become a volunteer for the City of Arcadia?

Volunteer opportunities exist in many areas of the City including the Police Department, the Fire Department, the Library, Historical Museum and the Recreation and Community Services Department.  Every effort to help is appreciated, but we are particularly in need of volunteers who are able to work a set schedule on a regular basis. 

Volunteering in Arcadia

 If you would like to volunteer for the City, please contact the Department in which you are interested. 

Another way to volunteer for the City is by serving on a board or commission.  Please contact the City Clerk’s office at (626) 574-5455 to learn about current vacancies. 

How do I get a library card?
The Library participates in California's Universal Borrowing Program, which means that any California resident who has a valid government issued ID is eligible for an Arcadia Library card. To obtain your card we ask you to bring a picture ID with proof of your California residency, such as a California driver's license or California identification card with current address. In addition, one other form of address verification not older than thirty days must be presented, in order to receive full library privileges. A post office box number is acceptable when validated by two pieces of current mail, with one piece of mail or identification having the permanent home address. For information on other acceptable forms of identification, please contact Account Services at (626) 821-5571.

A patron without proper identification will not be issued a library card. Self-made identification will not be accepted. The patron must be present to receive a library card.

How do I reserve a study room?

The Library has 3 study rooms available for use by our patrons.

Availability

Study rooms are available, during library operating hours, on a first-come, first-served basis.
All rooms are available for use by patrons with an Arcadia Public Library card. The Library card is held until patrons vacate the room. It is the patron's responsibility to collect their card. 
A patron may sign-up for the next available time slot, but no later than that.  

Sign-Ups

All rooms must be vacated by 5 minutes to closing.
Sign-ups are taken at the Adult Information Services Desk or with the volunteer on duty, in person only.
Study room sign-ups are for 2 hours. Only one session per day is allowed for any person or member of a group using a study room. 
Reservations will be honored for 10 minutes past the requested time.  Failure to arrive within 10 minutes of the requested time will result in a forfeiture of the reserved room.

How does a child get a library card?
A minor, seventeen years or younger, must have a responsible adult present to sign the application form and accept responsibility for all items checked out on the card.
How long can I keep materials?
Fiction DVDs may be checked out for one week.  All other items may be checked out for 3 weeks.  All items may be renewed one time. 
How many books can I check out on a certain subject?
Due to shortages in collections, staff may limit the amount of items by type, material, or subject.
How many books can I check out?
There is a total limit of 60 items allowed on one card.  The items may be books, magazines, DVDs, CDs, or any combination of these items and from any area of the Library.  Please check out only the number of items that you can safely carry and care for and remember to return them promptly in good condition so fines and fees are not added to your account.
 

How many DVDs can I check out?
There is a limit of 10 Fiction DVDs or 10 Non-fiction DVDs on one card. The limit applies to any combination of adult or children's DVDs in the Library's collection.
How many items can I check out?
There is a limit of 60 items allowed on one card. Please remember that each item is charged a fine of 25 cents per day if returned late.  This means that if 20 items are checked out and returned 2 days late there will be a $10 fine on the account that need to be cleared to check out any additional items.  The maximum fine is $10 per item, so if 20 items are checked out and not returned in 3 weeks there is $200 fine on the account.  Please check out only the number of items you need and return them promptly so you may check out more items.
How many music CDs can I check out?
There is a limit of 60 music CDs on one card.  The limit applies to any combination of adult or children's CDs in the Library's collection.
How much are overdue fines?
Fines accumulate at a rate of 25 cents per day, except Sundays and other days that the Library is closed. The maximum fine for a single item is $10.00.
How much does it cost to print a page off the Internet?
It costs 15 cents per page for black and white and 50 cents per page for color.
If an item is out, can I be put on a waiting list?

Yes, you may ask the staff to place a hold or reserve an item by asking for assistance at the Account Services Desk. You may also place holds on items using our Online Catalog either from home or at any public station in the Library.

Holds are free!  Only get charged a $1.00 for items not picked up within the 7-day holding period.

I'm unable to come to the Library. Can you answer questions by phone or e-mail?
Library staff is happy to take your phone calls. The Adult Services Desk phone number is (626) 821-5569 and the Children's Services Desk is (626) 821-5566. You may also 'Chat' with a staff person during business hours or e-mail staff 24 hours a day at ref247@arcadiaca.gov.
Is there a charge to get a library card?
There is no charge to get your first library card if you are a California resident. Replacement cards cost $4.00.
May I check out books if I forgot to bring my library card?
Yes, if you have a valid government issued ID. 
The Library is a great place to do homework, read books or participate in Library-sponsored programs. May I leave my children at the Library?
Children under the age of 12 may not be left unattended in or on the Library grounds.  Parents are responsible for monitoring the safety, activities and behavior of their children while visiting the Library.  Library staff cannot care for children or assume any parental responsibilities for children.  Unattended children will be asked to call their parents for pick-up.  If staff is unable to reach the parents, the Arcadia Police Department will be contacted.
What happens if I lose a book?
For each lost paperback, you will be asked to pay the replacement cost plus a $10.00 processing fee.  For all other items, you will be asked to pay the replacement cost plus a $10.00 processing fee.
When is the Library open?
The Library is open Monday through Thursday from 10 a.m. until 9 p.m. and on Fridays and Saturdays from 10 a.m. until 6 p.m. The Library is closed on Sundays.
Where can I return my books?
Books can be returned in the book drops located at the center curb of the North parking lot, in the wall drops just outside the Library's front entrance, or inside the library near Account Services. 

Audio Visual materials such as videos, CDs, and DVDs may NOT be returned at the outside book drops.  Please return in the wall drops just outside the library's front entrance.
Where is the Library located?
The Library is located at 20 W. Duarte Road on the southwest corner of the intersection of Santa Anita Avenue and Duarte Road.
Why does the Library charge overdue fines?
Like other libraries, the Arcadia Public Library charges fines for materials that are returned after the due date.  Fines are charged to encourage the prompt return of library materials so that other Library patrons may have quick access to items.  Library fines and fees are set by the Board of Trustees of the Arcadia Public Library and ratified by the City Council.

Museum

Are the exhibits always the same?
Our main temporary space rotates exhibits that share the many aspects of Arcadia's art and history. Past exhibits have included: “Tongva: Our Voice, Our History, Our People,” “Dreams and Delusions: The Surreal World of Dean Fleming,” “Only What We Could Carry: The Santa Anita Japanese Assembly Center,” “Traditional Silk and Silver Fashions of China's Minorities,” “Get Your Kicks on Route 66” and “Airships over Arcadia, WWI.” Temporary exhibits also include topics on community themes and an annual juried photography contest and exhibit.
What are some of the exhibits at the Museum?
The main, permanent, gallery presents a chronology of Arcadia's history beginning with the Gabrieliño/Tongva (Native Americans indigenous to Arcadia) and works its way through the early American period with the rancho of Santa Anita, the story of Elias J. “Lucky” Baldwin and the beginning of the City of Arcadia. Also on display are artifacts and exhibits of Santa Anita Park, the Arcadia World War I Balloon School, the Santa Anita Japanese Assembly Center and Anita M. Baldwin. Two other permanent spaces are “Movie Magic: Arcadia in the Movies” and “Famous Arcadians
What are the hours for the Museum?
Exhibits are open Tuesday through Saturday from 10:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m.  The Museum is closed from 12:00 p.m. to 1:00 p.m.  The Museum is also closed for the following holidays every year: New Year's Day, Independence Day, Veterans Day, Thanksgiving, and Christmas Day.
What is the Arcadia Veterans Local History Room?
In the Arcadia Veterans Local History Room the Museum presents a permanent exhibit space dedicated to the remembrance of Arcadians who have served in the military. This space houses the Arcadia Veterans Registry, where Veterans from all theatres are invited to add their personal information and photograph to the registry. Family members of deceased veterans are also encouraged to participate. Forms for the registry are available in the exhibit and on this website.  In addition, the Museum houses the City’s Blue Star Registry and honors Operation Hometown Heroes.
What is the Gilb Museum of Arcadia Heritage?
The Gilb Museum of Arcadia Heritage was opened in 2001 and is named after its lead donors, Ruth and Charles Gilb. The Museum is maintained and operated by the City of Arcadia and houses artifacts and artwork representative of local Arcadia history and culture. The Museum presents seven individual interpretive exhibit spaces with both permanent and temporary exhibits as well as three off-site exhibits at City Hall, City Council Chambers and the Community Center.

Our Research Library houses temporary local history exhibits and displays of our archival collections. Research in our collections is by appointment only.

There is something for everyone at the Gilb Museum!
 
What is the Museum Commission?
The Museum Commission gives direction and support to the Gilb Museum of Arcadia Heritage. The Museum Curator, Dana Hicks, and the Museum Education Coordinator, Sara Hunsucker, along with the Council Liason, Tom Beck, meet with the Museum Commission on the first Wednesday of every other month at 5 p.m. in the Museum Education Center. The current Museum Commission has five members: Victor Wu, Donna Lee, Vince Foley - Chair Pro Tempore, Lee Segal - Chairperson, and Dale Carter.
What is the Museum Education Center?
The Museum hosts educational family and adult programming in our Museum Education Center. On third Thursdays the Museum presents Coffee Talks with different speakers and topics each month from January through June and September through November. On selected months we present our Hands on Saturdays for Families program, which celebrates a variety of cultural themes bringing families together while educating and immersing in world cultures. Scout Days are presented throughout the year for local troops to come and earn their badges. We also offer educational school tours of the exhibits with an additional hands-on component. Lectures on local history are offered from an assortment of speakers and topics. Favorite lectures in the past have been on the Arcadia WWI Balloon School; Mount Lowe and Pancho Barnes’ connection to Arcadia; the life of Anita Baldwin; and the railroad system in Arcadia. Adult workshops have included working with genealogy, and the ongoing Preservation Series: The Personal Museum, when the Curator shares tips and knowledge about how to care for treasures in “personal museums” in each family home. There is also opportunity to share and record individual stories utilizing the Museum's oral history program: Write Your Own Reminiscence and a senior Those Were the Days Sing-a-Long. The Curator sets time aside each month for visitors to Ask the Curator about how to care for their family artifacts. Cultural programming is also a focal point in our programming. We have held demonstrations on skills such as flintknapping and have welcomed local Native Americans who share their culture of storytelling, native plants and basketweaving. The Museum opens in the evening, after hours, during the spring and summer for two special programs. Arcadia at the Movies delights guests as we watch and discuss movies that have been filmed in Arcadia. Our Spring Soirée offers an evening to relax under the stars with a significant local artist’s work, a wine and cheese reception and acoustic music.
Why is the Museum called The Gilb?
The title of the Arcadia Museum is dedicated to Ruth and Charles Gilb, who are major donors to the Museum. The Gilbs have supported the Museum since its inception and continue in its vision for the future. Charles passed away in 2008 and is survived by his wife, Ruth, who continues her dedicated work with the Museum. Ruth serves on both the Museum’s Commission and the Arcadia Historical Museum Foundation. She holds many honors and has worked in the Arcadia community for decades. Some of her work with these numerous organizations include: Arcadia’s Sister City Program, Arcadia Tournament of Roses Association and Arcadia Citizen of the Year. Charles established the Charles E. Gilb Company, producer of fresh fruits and vegetables. He was a great civic leader, serving on many boards and councils in Arcadia and throughout California. Included in his service was sixteen years on the Arcadia City Council, also holding the honor of being four time Mayor of Arcadia. The Gilbs’ contribution to the Museum has been invaluable. We honor their service and dedication!

If you would like to make a donation to the Museum in memory of Charles Gilb, please contact the Museum Curator, Dr. Dana Hicks, at 626-574-5468.

Paramedic Membership Program

If I have medical insurance, why do I need this program?
Insurance coverage varies, and you should check with your employer or insurance company to find out about your benefits.  Many insurance companies do not cover 100% of paramedic and/or ambulance fees.  Your membership acts as an extra protection to any existing insurance coverage you may have.  Upon providing you with emergency medical and ambulance service, we will obtain insurance information from you and directly bill your insurance companies.  You will not be responsible for any co-payments, deductibles, or balances due for the services we provided for you.  City of Arcadia residents and businesses have saved tens of thousands of dollars because of their membership in this program.
What is the current fee for joining the Paramedic Membership Program?
City of Arcadia residents:  The annual fee is $51 per year; $27 per year for retirement-facility residents; and $24 per year for qualified low-income or disabled applicants.  A separate low-income form must be submitted if you are applying for the low-income membership rate.

City of Arcadia businesses:   The annual fee is $54 per year for up to 10 employees, and an additional $30 for each additional 10 employees, up to a maximum of 230 total employees.
Who is covered by the Paramedic Membership Program?
City of Arcadia residents:  Your membership covers all permanent members of your household (i.e. anyone who lives at your address full-time) who you listed on your application.

City of Arcadia businesses:  All enrolled employees you listed on your application.  Customers and guests are NOT covered under your business enrollment.  However, they may purchase their own residential membership, if they live within the City of Arcadia.  

Parking Citations

Does the city have overnight parking restrictions?
Yes, the City of Arcadia requires all vehicles of residents and visitors parked on public streets to display a valid yearly permit or daily parking permit between the hours of 2:30 a.m. and 5:30 a.m.. There are no exceptions!
How do I contest a parking citation?
Please visit the Parking - Regulations, Permits, & Citations page for more information.
I didn't see a sign for Overnight Parking restrictions and received a ticket, what can I do?
The City does its best to post the necessary signs notifying its residents and all visitors of the overnight parking restrictions. Please click map for a map detailing the placement of our signs.
I lost my citation, how do I get a copy of it?
By providing us with your license plate number, we will mail you a copy. Please call  (888) 611-9535.
I want to contest my parking ticket, what do I need to do?
Your request must be submitted in writing.  You may download a form from the City’s website at https://www.arcadiaca.gov/government/city-departments/police-department/pay-parking-citation-603 and mail it to the City address, or pick one up at the City of Arcadia Cashier’s office.  You may also request a PDF copy by emailing citations@arcadiaCA.gov , or request one be mailed to you by calling (626) 574-5469.

Police

How do I contest a parking citation?
Please visit the Parking - Regulations, Permits, & Citations page for more information.
Published: November 05, 2019